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Frequently Asked Questions

We are sure you must have questions about bringing you dog or cat to CocoMutt Hut Pet Retreat, so did we.

  • -   What does Medicine Hat need?
  • -   How can we have a business where we can do an awesome job for our customers
  • -   How do we make YOU want to keep comimg back?
Listed below are some of the Q & A we have been asked. Click on the questions to see the answers.

What are the benefits of CocoMutt Hut Pet Retreat?

There are a multitude of benefits. You’ll see for yourself the joy your dog exhibits when nearing Cocomutt hut after his/her first few visits. In brief, exposing a dog to a variety of people, dogs, sights and sounds is the definition of socialization. Behaviorists encourage regular socialization and daily exercise for a dog’s overall quality of life and improved behavior.

Who can play and stay at CocoMutt Hut Pet Retreat?

Requirements to play: Most dogs that do well in a dog park will do well at Cocomutt hut. Since your dog's safety and well being is our top concern, we do have requirements for dogs to be our prized clients and on our premises

  • -   Play Nice! Dogs must be able to share toys and space with people and other dogs.
  • -   Spay or Neuter/Age: All dogs must be spayed or neutered and at least 4 months old.
  • -   Vaccinations: Dogs must be current on the following vaccinations: DHPP (Distemper, Hepatitis, Parvo, Para-influenza), Rabies ,Bordetella and Flea/Tick preventative (Dogs must be vaccinated for Bordatella at least 1 week prior to staying with us if unvaccinated or if vaccine is expired more than 7 days)
  • -   Please bring vaccination record to your evaluation. We have Flea/Tick prevention applications for sale for your convenience.

How Do I Become a Client?

  • -   Read the requirements above and ensure your dog meets them.
  • -   Fill out the Waiver and Enrollment Form on this website or at our location
  • -   Call to schedule your interview. On your interview day bring your dog and your proof of vaccination if it has not already been faxed by your vet.
  • -   After the interview, if all goes well, you can come for daycare, boarding, or hourly drop offs any time!

What if my dog fails the interview or is unable to stay in daycare?

Some dogs just need a little socialization training before meshing in daycare. If your dog is not initially accepted or can’t stay in daycare, it’s not the end of the world. It doesn’t mean he’s not a lovable dog. It simply means daycare is too stressful of a situation for him and is better off in a different environment at that particular time. We can help coordinate alternate outlets for such dogs.

My dog doesn't always want to play with other dogs; sometimes he just wants to be given affection. Is daycare appropriate for him?

Yes, many enjoy watching the action from the sidelines. They prefer spending the majority of their day being petted and loved by our staff. We’re happy to cater to the lovers of the group.

Can I Check it Out Before Leaving My Dog?

Absolutely! We love to show off the hut! You are free to visit anytime.

Should I Bring My Dog When I Check it Out?

It works better if you don't. Unless we’re doing the evaluation process. The daycare dogs get very excited at the thought of a new playmate and it tends to make the experience more hectic.

Can I Meet the People Taking Care of My Dog?

Absolutely! You will have the opportunity to meet your pup's caretakers when you take your tour or when you drop off or pick up your pup.

Do You have an Outdoor Yard?

Yes. We have an outside play area that the dogs get to use at least twice a day (weather permitting).

Do You Separate Big and Little Dogs?

On busier days with more guests we will separate dogs into appropriate play groups, but on quieter days we might combine the group since our play areas are spacious enough for the little ones to not feel intimidated if it is safe to do so.

Do the Dogs Fight?

While there is never a guarantee, Cocomutt hut takes every precaution to try and ensure there are no fights. All dogs’ behavior is carefully managed. Your dog's safety is our top priority!

Precautions we take to ensure your dog's safety

  • -   All dogs are evaluated and dogs exhibiting aggressive behaviors are not admitted to our services.
  • -   Dogs are supervised by staff 100% of the time.
  • -   Our staff is trained to understand dog’s body language so fights can be stopped before they start.Dogs are carefully and slowly introduced to their play group.
  • -   Since dogs do bite and claw as they play, minor cuts and scratches are not uncommon; but you can rest assure every precaution is taken to avoid a serious altercation.

What is your cancellation policy?

Cancellations of a daycare/kennel spot less than 24-hours in advance may be subject to a cancellation charge.

What should I bring when bringing my dog to daycare/kennel?

Just bring your dog with a collar and on a leash/harness. If your dog regularly eats during the time they will be in daycare, bring along their food as well. It will be safely stored and served to them separately.

Do you crate the dogs in Daycare?

No. The dogs spend their day in an open play area or outside (weather permitting. We do have separate kennels for dogs to enjoy their lunch undisturbed or to have a rest when needed.

What will my dog do all day?

Your dog will socialize throughout the day with the other daycare dogs in our fully supervised facility. They will play, walk, play, rest, and play some more. Our staff love dogs and will ensure your dog is loved and monitored to determine when rest breaks are needed, we understand that certain dogs require more rest than others and will accommodate those needs. We will also ensure your dog enjoys his/her meal time if one is scheduled throughout the stay.

If required, how do you correct a dog?

We use distraction and positive reinforcement to keep a dog’s behavior in check, If a dog is being unduly assertive, it may be given a time-out from the group.

Do I need an appointment?

We believe we can provide the safest environment for your dog if we have booked appointments. This allows us to staff accordingly and structure our playgroups with compatible dogs.

Same-day bookings may be available but are not guaranteed. Please phone first to confirm we have the space . . . keep us on your speed dial

Will my dog come home and start going to the bathroom inside the house?

Your dog will not be enticed to go to the bathroom indoors when he/she comes back home. Your dog has already marked his/her area outside of your home and will not change from this area when he/she returns home.